News from the official tourism organisation for Shepway - Discover Folkestone
HOME-GROWN holidays are definitely in, we opined in the last issue. Two important researches have since backed that view with facts and figures
The latest, commissioned by Visit Britain, is a 102-page quantitative and qualitative analysis of the visitor economy - where it is now and where it could go ‘if all goes well’ and providing the government intervenes to tackle ‘a range of market failures.’ Currently worth £115 billion a year, domestic and inbound tourism is forecast to grow by 60 per cent by 2020. That scale of expansion makes tourism Britain’s fifth biggest industry and third largest foreign exchange earner.
The other survey, commissioned by the British Resorts and Destinations Association and carried out by Sheffield Hallam University, focuses on seaside tourism. Contrary to perceptions, it says, this sector is alive, well and growing, directly supporting more than 210,000 jobs and contributing £3.6 million to the national exchequer. The head of the research team is quoted by a trade journal as commenting that the new government should make every effort to ensure that seaside areas deliver their full potential.
References to the government in both documents are interesting. The coalition has declared that promoting tourism will be a key priority. It has also said that an ‘alternative structure’ for Visit England and Visit Britain is being considered. Presumably part of its review of the purposes and functions of all publicly-funded institutions, scrutiny of the work of the national tourism authorities - their funds already savaged by the last administration - will almost inevitably shift to the regional structure, with outcomes likely to ripple down to lower levels: the localisation effect.
What would a switch from centralisation to localisation really mean? Much more, in the view of many professionals, than moving the deckchairs around. It would involve a drastic overhaul of the 1969 Tourism Development Act which brought into being the British Tourist Authority and, subsequently the national tourist boards and their regional offshoots. Critics
argue that the management structure which has developed over forty years is unnecessarily
complicated and bureaucratic, leaning towards the processes of administration rather than in investment in innovation and creativity, the purposes for which the act was drafted.
Slimlining, goes the argument, could open up new opportunities for county and district tourism promoters to improve the visitor economies of their patches. Certainly, a diverse range of quality assets - scenery, historic and heritage associations, leisure venues and amenities - as well as the advantage of proximity to London and mainland Europe give Shepway and its neighbours a massive list of USPs. Hereabouts, there is no lack of ideas to holler about them loud and clear.
Chris Kirkham, manager, Discover Folkestone, Hythe and Romney Marsh
‘Information, please’ numbers increase
WELL targeted promotion and PR activities have helped to more than maintain the momentum of public interest in finding out about Folkestone, Hythe and Romney Marsh. The number of requests for printed and other information during the past three months continues the consistently upward trend since DFHRM was re-organised in 2006.
Postal, telephone and e-mail enquiries totalled 1,334 in April, 1,044 in May and 1,477 in June. Website traffic: April, 19,480 visits (554,324 hits); May, 25,379 visits (630,108 hits);
June, 45,414 visits (652,246 hits). The figures again show substantial interest from the near-Continent.
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Making it easier to find out
WE now have our own content on Room Check, a national website for accommodation bookings. Information includes pictures and text about places of interest in the vicinity of Shepway hotels and other providers whose details are available on the Visit Kent Destination Marketing System network to which DFH&RM is linked.
Is the staycation trend sticking?
DO the figures in the ‘Information, please’ item encourage your expectations that interest will translate into firm bookings? Compared with last year, is your business faring better, worse or ticking over so-so? As always when it comes to gathering opinions, the answers to these kinds of questions depend on who and when you ask. The prognostication for Shepway, according to views expressed by range of operators, stays at the ‘cautious optimism’ level where it has been since last year. County-wide, the Visit Kent Business Barometer for May notes that business for smaller accommodation providers was unchanged from the corresponding month in 2009 but below that of 2008. Larger hotels enjoyed four per cent more. There were eleven per cent fewer visitors to attractions. TIC traffic (footfall, telephone, e-mail and postal) was down nine per cent.
Kentente cordiale
DFHRM and the Communaute d’Agglomeration Boulonnais (CAB), already close partners on projects to boost tourism and trade for resorts and towns on both sides of the Channel, are teaming up to exhibit at World Travel Market (London ExCel, November 8-11), the tourism industry’s biggest global event, an all-trade show providing opportunities for destinations to present their offers to thousands of buyers - tour operators, ground handlers, creative travel agents, wholesalers and carriers - plus travel writers and others who influence holiday choices.
Says Chris Kirkham: “Showcasing the ‘Channel region’ at WTM will provide great opportunities to present a unique two-country destination to generators of business looking for new ideas. We believe it will be a WTM first for transfrontier promotion at resort level and we look forward to working with French colleagues to tap into new sources of mutually rewarding domestic and inbound business”.
DFH&RM and CAB, together with Shepway District Council, Canterbury City Council, the Kent Wildlife Trust and Boulogne Shepway/Canterbury Co-operation, are also partners in the Transmanche Green Network, an EU-funded project to boost tourism and improve environmental management in rural areas of Kent (Romney Marsh and Reculver) and northern France (the Arena centre, near Boulogne).
B&B for golf enthusiasts
VISIT KENT invites hotels, guesthouses and B&Bs to register their interest in providing bed and breakfast accommodation for visitors to the 2011 British Open Golf Championship when it comes to Royal St George’s, Sandwich, July 10-17. Pre-qualifying rounds are to be played at Littlestone Golf Course, June 26, 27, with the final qualifying round there on June 28.
Registration on www.opengolfsandwich.co.uk is free for quality-graded accommodation;
fee for other providers, £60. For information, call 01304 240477.
More than 180,000 spectators stayed between one and seven nights when the Open was
staged on the Sandwich course in 2003. The event was estimated to have generated more
than £17 million to the local economy.
New Quality Assessment scheme
VISIT ENGLAND is to make changes to its accommodation quality scheme. A new non-star entry level is to be introduced as well as ‘less prescriptive’ standards for the facilities and services necessary at each star rating level. Details are to be announced shortly.
In its report about its Strategic Framework for 2010/2020, VE notes progress on action plans for rural, events, transport, business and sustainable tourism as well as discussion with public and commercial interests about the modernisation of visitor information.
The national body has presented the coalition government with a ten-point plan embracing the Framework whose aim is to provide the industry with ‘the necessary robust foundation on which to grow by five per cent year on year’.
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New plan for printed promotion
PRODUCTION of a new edition of the DFH&RM Holiday and Leisure Planner has been re-scheduled so that it comes into use for autumn and winter 2010 and early 2011 marketing programmes. Fifty thousand copies will be distributed through outlets in areas which are the main sources of stay-over and day visitors, at major UK and near-Continent travel trade events and in response to postal, telephone and e-mail enquiries.
Sufficient copies of the current edition have been reserved to meet demand until the next is available. Because of the effects of the recession on the advertisement revenue which funds the guide, publishing arrangements of future editions are under review.
DFH&RM and Shepway District Council have jointly produced three event guides covering the summer season. Five thousand copies of each have been distributed via the DFH&RM literature pick-up network, as well as via other outlets in the District.
News in brief
Lower Leas Coastal Park is Britain’s twentieth best place to eat outdoors, according to a vote by the British Guild of Travel Writers.
Folkestone and Hythe MP Damian Collins has been appointed a member of the select committee of the Department of Culture, Media and Sport. The department’s remit includes tourism.
Folkestone Multi-Cultural Festival 2011 is to take place from Thursday, June 9 to Sunday, June 12, organiser Folkestone Town Centre Management has announced.
Romney, Hythe & Dymchurch Railway has been named among Kent’s top ten attractions in a Sunday Telegraph feature.
Free trial of Findsyou.com has been negotiated by Visit Britain. It is available to serviced accommodation providers until the end of September.
New version of Discover Folkestone video - ’shorter, snappier and with a younger feel’ -is now on view on www.discoverfolkestone.co.uk
www.discoverfolkestone.co.uk has again been nominated for the Kent E-Commerce Award. The website took second place in public voting for last year’s award. Click on to www.theicelab.co.uk to register your vote.
Hythe Visitor Guide 2011/2012, published by Hythe Chamber of Commerce & Tourism to provide information about local places of interest, attractions, accommodation, restaurants, etc. is now available from High Street shops and businesses, RHDR stations, Stop 24 and, outside the town, from DFH&RM literature pick-up points in Folkestone and France.
Lydd Club Day organising committee has named Saturday, June 18, as the date for next year’s event
Tourism South East is organising two autumn events for coach and tour operators and
wholesalers: a road show in September; and familiarisation visits to Kent and Sussex in
October.
Group Travel Organiser magazine is again collaborating with Visit Kent in the production
of a Kent Group Travel Guide. Details of the 2011 edition, to be published in January, will be announced shortly.
Last but not least . . .
WELCOME BACK. The Leas Lift, historic water-powered link between Folkestone town centre and seafront, an attraction much loved by generations of visitors, has re-opened following extensive restoration.